How do I make an appointment?

Make an appointment by visiting our Consulting Room.

Consultations with the doctors, the practice nurses and attached health professionals are by appointment only. Appointments can be made online, by telephoning or by calling at the surgery in person. For routine doctors appointments, please request an appointment in good time to enable us to offer you an appointment at a time suitable for you, with the doctor of your choice.

Appointments are for 10 minutes and for one person only. If you have a number of problems, please make a double appointment. If you cannot keep an appointment, please let us know. A wasted appointment means a longer wait for others.

If you feel you need to be seen urgently, outline your problem and your contact details will be taken by the receptionist. A screening nurse will call you back to triage your request enabling you to access the most appropriate clinical support. Please contact us as early as possible.

If the doctor refers you for an outpatient appointment, this may be booked at a time and date of your choosing. This is known as the NHS e-referral system.

Medical emergencies

In life threatening emergencies such as severe bleeding, collapse, unconsciousness or acute chest pains, please telephone 999 for an ambulance before you call the surgery.

Evening and weekend appointments

Enhanced Access

Improving access to general practice: Weekend and evening appointments are now available.

Patients who are registered at this practice can book an appointment to see a clinician weekdays from 6:30pm-8pm and Saturdays from 9am-5pm at the following Hub sites:

• Manor Farm Medical Centre, Swaffham
• Bridge Street Surgery, Downham Market

Talk to our reception team to book an appointment. They will provide you with the time, date, and venue for your appointment.

These are for non-urgent, routine appointments only.

Some of the services we can offer within the Enhanced Access are:

• GP Consultations
• Nurse appointments offering dressings, asthma and diabetes reviews, contraception reviews, etc
• Health Care Assistant appointments
• Cervical Screening
• Spirometry
• Medication Reviews

Please note this is NOT a walk-in service and is available by booked appointment only.

If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.

SMS messaging service (MJOG)

The surgery offers a text messaging service to all patients. If we have your mobile number on record we will use this to send you appointment reminders and health information. It enables us to send out important informatio direct to your mobile.

To make better use of the service you can also MJOG website.

If you do not wish to receive reminders please let the reception team know that you wish to opt out. You can opt out at anytime.