Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

A to Z of Health

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

North Cambs Minor Injuries Unit
The Park
Wisbech
Cambs
PE13 3AB
Tel: 01945 488088
Mon – Fri 08:30 – 18:00
Norfolk & Norwich University Hospital
Colney Lane
Colney
Norwich
NR4 7UY
Tel: 01603 518444
Mon – Fri 10:00 – 22:00
Norwich Practices Health Centre (Walk-In Centre)
Rouen House
Rouen Road
NR1 1RB
Tel: 01603 677500
07:00 – 21:00

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Minor Illness

Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. No appointment is necessary. Many Pharmacists have a confidential area and are open till late and at weekends.

Find your nearest pharmacy:

See a Nurse

…for blood tests, asthma reviews, vaccinations, blood pressure checks, diabetes management, health reviews, ECGs, Warfarin checks, ear irrigation, wound management and cervical screening.

Get help for any health problem

No more waiting on the phone to get a GP appointment! Tell us your problem or question and we’ll get back to you within 4 working hours – online, by phone or face to face.

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We only offer vaccinations provided by the NHS:

  • Diphtheria
  • Tetanus
  • Polio
  • Typhoid
  • Hepatitis A (combined with Hepatitis B if required together)

All other travel vaccinations would need to be given at a travel clinic.

Should you require any of the above listed vaccinations, please request an appointment with the Practice Nurse and bring with you the list of vaccinations recommended by the travel clinic.

We recommend you visit the travel health website for further details.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Autism and ADHD

ASD Friendly

ASD Friendly is a close-knit community of parents and carers of people with Autism and Asperger’s Syndrome.

Website: www.asdfriendly.org

Asperger East Anglia

Asperger East Anglia offers personal, friendly assistance for everyone with Asperger syndrome and their carers by providing a comprehensive and integrated service. 

Telephone: 01603 620500

Website: www.asperger.org.uk

Email: info@asperger.org.uk

ASD (Autistic Spectrum Disorder) Helping Hands

ASD Helping Hands services include a family support service, offering support on an individual basis to parents/carers, children and adults.

Telephone: 01362 288110

Website: www.asdhelpinghands.org.uk

Email: asdhelpinghands@gmail.com

Autism Anglia

Autism Anglia is an independent charity which provides care and support to autistic children, adults and their families in East Anglia.

Telephone: 01206 577 678

Website: www.autism-anglia.org.uk

Email: info@autism-anglia.org.uk

Autism Independent UK (SFTAH)

Autism Independent UK helps to increase awareness of autism to the notice of all, together with well established and newly developed approaches in the diagnosis, assessment, education and treatment.

Telephone: 01536 523274

Website: www.autismuk.com

Email: autism@autismuk.com

Child Autism UK

Child Autism UK provide services to enable children to overcome difficulties with communication, learning and life skills and give families the techniques and strategies to cope with autism through the use of Applied Behaviour Analysis (ABA).

Telephone: 01344 882248

Website: www.childautism.org.uk

Email: info@childautism.org.uk

Dimensions

They support people with learning disabilities and autism to have a louder voice, choice and control in their lives.

Telephone: 0300 303 9001

Website: www.dimensions-uk.org

National Autistic Society (NAS)

Founded in 1962, they are the UK’s leading charity for autistic people and their families. Their  goal is to help transform lives, change attitudes and create a society that works for autistic people.

Telephone: 0808 800 4104

Website: www.autism.org.uk

Bereavement

Roadpeace in East Anglia

The aftermath of a road crash is devastating. Roadpeace help bereaved families cope and build resilience through peer support, their local group network, befriending service and trauma support programmes. 

Telephone: 0845 4500 355

Website: www.roadpeace.org

Email: info@roadpeace.org

Brake

Brake’s helpline is a quality accredited, Freephone, confidential support service, providing information and advocacy, emotional support and a listening ear for survivors of road crashes.

Telephone: 08088 000 401

Website: www.brake.org.uk

Email: helpline@brake.org.uk

Cruse

Cruse Bereavement Care is part of a national charity which supports the bereaved. It is an independent organisation of committed people who care about and understand the needs associated with bereavement. Cruse is often the only place people have to turn to when someone has died.

Telephone: 01603 219 977

Website: www.cruse.org.uk

Email: helpline@cruse.org.uk

Child Death Helpline

The Child Death Helpline aims to provide a quality freephone service to anyone affected by the death of a child of any age. Callers to the helpline might be parents, grandparents, siblings, other family members, friends or involved professionals.

Telephone: 0800 282 986

Website: www.childdeathhelpline.org.uk

Email:  contact@childdeathhelpline.org

Compassionate Friends

TCF offers many different kinds of support for bereaved families. Whatever the cause of your loss, wherever you are in the UK, and whatever your circumstances – they are here to help.

Telephone: 0345 123 2304

Website: www.tcf.org.uk

Email: helpline@tcf.org.uk

Swaffham & Litcham Home Hospice Support Ltd

Swaffham & Litcham Home Hospice provides support for approximately 250 patients each year who have cancer or terminal illnesses. The Home Hospice provides support and reassurance for patients and their families, working closely with partners in the NHS.

Telephone: 01760 72293

Mobile: 07768 757195

Website: www.swaffhamandlitchamhomehospice.co.uk

Scotty’s Little Soldiers

Scotty’s Little Soldiers is a charity dedicated to supporting children and young people who have lost a parent serving in the British Armed Forces.

Telephone: 08000 928 571

Website: www.scottyslittlesoldiers.co.uk

Email: hello@scottyslittlesoldiers.co.uk

Carers

West Norfolk Carers

West Norfolk Carers help give unpaid carers of all ages, relief from their overwhelming feelings of loneliness, responsibility and helplessness by providing professional support and advice to help overcome the emotional, financial and physical challenges presented by their caring role.

Twitter: WNCarers

Telephone: 01553 768155

Website: www.westnorfolkcarers.org.uk

Email: info@westnorfolkcarers.org.uk

Carers Matter Norfolk

Drawing on the expertise and experience of their teams, they seek to offer services which are tailored to meet what matters to you as a carer. You can access support online, on the telephone or in person.

Telephone: 0800 083 1148

Website: www.carersmatternorfolk.org.uk

Email: info@carersmatternorfolk.org.uk

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Email: info@carersuk.org

Domestic Abuse

Leeway

Established in 1974, Leeway is an independent charity providing support to adults, young people and children who are experiencing domestic abuse in Norfolk and Suffolk.

Helpline: 0300 561 0077

Website: www.leewaysupport.org

Email: referrals@leewaynwa.org.uk

National 24 hr DA helpline

The freephone, 24-hour National Domestic Abuse Helpline.

Helpline: 0808 2000 247

Men's Advice Line

Help and support for male victims of domestic abuse. Their friendly advisers will listen and believe you, offer you non-judgemental emotional support, practical advice and information for other specialist services.

Telephone: 0808 8010327

Website: www.mensadviceline.org.uk

Email: info@mensadviceline.org.uk 

The Daisy Programme

Daisy Programme are keen to provide a holistic approach by providing essential emotional and practical support.

  • One to one support.
  • Counselling Support to deal with more complex issues where we feel the client would benefit from a more formal setting.

Contact the Daisy Programme.

Pandora Project

Pandora Project offers advice, support and information to adults and children affected by domestic abuse. Abuse can be current or historic. They offer a confidential and non-judgemental support service.

Contact Pandora Project.

Child Health

SPEADA

SPEADA has been formed by qualified youth workers and volunteers with a variety of experience between them in order to support all young people aged 11-19 years (or up to 25 with a disability) in West Norfolk.

Telephone: 07769165750

Website: www.speada.org.uk

Email: info.speada@gmail.com

Cleft Lip and Palate Association

The Cleft Lip and Palate Association (CLAPA) is a small charity working to improve the lives of people born with a cleft and their families in the UK.

Telephone: 020 7833 4883

Website: www.clapa.com

Email: info@clapa.com

Dyspraxia Foundation

The helpline is available to help you with problems and issues you may encounter; offering help and advice to people with dyspraxia, parents, carers, and families about or on the subject of dyspraxia.

Telephone: 01462 454986

Website: www.dyspraxiafoundation.org.uk

Email: info@dyspraxiafoundation.org.uk

Point 1

Point-1 is a service from Ormiston Families providing assessment and support by professionals for children and young people who are experiencing mental health and emotional problems.

Telephone: 0800 977 4077

Website: www.point-1.org.uk

Email: help@point-1.org.uk

Musical Keys

Musical Keys is a charity which provides music and arts activities for people with disabilities and additional needs in Norfolk and the surrounding area. Their passion is making music accessible to everyone.

Telephone: 01603 766690

Website: www.musicalkeys.co.uk

Email: info@musicalkeys.co.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

Community Groups

Norfolk Community Directory

Norfolk Community Directory contains activities, services and groups to help all Norfolk residents live healthy, active and fulfilling lives.

Website: www.communitydirectory.norfolk.gov.uk

Drugs and Alcohol

Matthew Project - Outside the Wire

A bespoke drug and alcohol service offering confidential advice and support to current and ex HM Forces personnel and their families, across Norfolk, Suffolk and Essex.

Telephone: 01603 626 123

Website: www.matthewproject.org/outsidethewire

Email: OTW@matthewproject.org

Matthew Project, Youth Service - Youth and Family Team

Supports children, young people, adults and their families with drug, alcohol and other related issues across Norfolk.

Telephone: 0845 868 8172

Website: www.matthewproject.org/youthandfamilies

Email: youth@matthewproject.org

Dear Albert

Dear Albert helps individuals to stop taking alcohol and drugs.

Telephone: 0116 291 7298

Website: www.dearalbert.co.uk

Email: hello@dearalbert.co.uk

Hebron Trust

Hebron House is a safe, nurturing and intensively supportive community environment in which to rehabilitate from drug and alcohol dependency and the life-dominating problems that serious substance misuse can cause.

Telephone: 01603 439905

Website: www.hebrontrust.org.uk

Change, Grow, Live

Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.

Find a service.

Website: www.changegrowlive.org

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 9177 650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Elderly Care

Cinnamon Trust

Cinnamon Trust is the only specialist national charity which seeks to relieve the anxieties, problems, and sometimes injustices, faced by elderly and terminally ill people and their pets, thereby saving a great deal of human sadness and animal suffering.

Telephone: 01736 757 900

Website: www.cinnamon.org.uk

Contact Care, Saffron Housing Trust - Personal Alarms, Lifeline for the Elderly

Sprowston Day Centre Luncheon Club is run from St Cuthbert’s Centre on Wroxham Road. They pride themselves in offering the elderly a place to meet and make new friends as well as giving them a two course home cooked meal. The centre is open on Wednesdays and Fridays.

Telephone: 0800 917 4680

Website: www.contactcarelifeline.co.uk

Email: contactcare@saffronhousing.co.uk

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4 70 80 90

Website: www.thesilverline.org.uk

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: helpline@dementiauk.org

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 055 6112

Website: www.ageuk.org.uk

Mental Health

West Norfolk Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 01553 776966

Website: www.westnorfolk-mind.org.uk

Campaign Against Living Miserably (CALM)

The Campaign Against Living Miserably (CALM) is leading a movement against male suicide, the single biggest killer of men under 45 in the UK.

Telephone: 0800 58 58 58

Website: www.thecalmzone.net

Combat Stress

Combat Stress is the UK’s leading charity for veterans’ mental health. For a century, they’ve helped former servicemen and women with mental health problems such as anxiety, depression and post-traumatic stress disorder (PTSD).

Telephone: 0800 138 1619

SMS: 07537 404719

Website: www.combatstress.org.uk

Email: helpline@combatstress.org.uk

The Norwich Centre

The Norwich Centre offers professional confidential counselling and will not turn anyone away for financial reasons. Please note that they are not a crisis service. 

Telephone: 01603 617709

Website: www.norwichcentre.org

Email: info@norwichcentre.org

Sane

SANE is a leading UK mental health charity. They work to improve the quality of life for anyone affected by mental illness.

Telephone: 020 3805 1790

Website: www.sane.org.uk

Email: info@sane.org.uk

Norfolk LGBT+ Project

To relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer-support and information.

Telephone: 01603 219299

Website: www.norfolklgbtproject.co.uk

Email: info@norfolklgbtproject.co.uk

YANA

Help for those in farming who may be affected by stress and depression.

Telephone: 0300 323 0400

Website: www.yanahelp.org

Email: johoey@yanahelp.org

Mermaids

Mermaids supports gender-diverse children and young people until their 20th birthday, as well as their families and professionals involved in their care.

Helpline: 0808 801 0400

Website: www.mermaidsuk.org.uk

Wellbeing

Wellbeing offer help and support to improve wellbeing and manage stress, low mood and anxiety. They aim to reduce the onset of mental ill health, prevent deterioration and promote recovery by offering a range of flexible services tailored to meet your specific needs.

Telephone: 0300 123 1503

Website: www.wellbeingnands.co.uk

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

More services for young people
Maternity/Parenting

TAMBA (Twins and Multiple Births Association)

Tamba is a UK based charity helping people around the world. They were set up by parents of multiples and interested professionals in 1978.

Telephone: 01252 332 344

Website: www.tamba.org.uk

Email: enquiries@tamba.org.uk

The National Childbirth Trust

Their mission is to support parents through the first 1,000 days, to have the best possible experience of pregnancy, birth and early parenthood.

Telephone: 0300 330 0700

Website: www.nct.org.uk

Just one number/parentline

Children and Young Peoples Health Services Norfolk

Telephone: 0300 300 0123

Website: www.justonenorfolk.nhs.uk

Family Action Swaffham/ Well Family Service

Family Action transforms lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation across Norfolk .

Family Action, Swaffham Community Hospital, Sporle Road, Swaffham, PE37 7HL

Telephone: 01760 720302

Mobile: 07944 609655

Website: www.family-action.org.uk/

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Sexual Health

Sexual Health Service - Norfolk

If you would like to visit a specialist sexual health service, GUM or CaSH clinics are available throughout Norfolk.

Website: www.westnorfolkccg.nhs.uk/your-health/sexual-health

THT Direct (Terrence Higgins Trust)

THT Direct offer a range of services available to anyone who lives in the Norfolk area. They provide outreach in the community for vulnerable young people and adults, and training for practitioners.

Telephone: 01603 226 666

Website: www.tht.org.uk/centres-and-services/norfolk

Email: norfolksexualhealth@tht.org.uk

C-Card Scheme

If you are aged 13 to 24 and living in Norfolk you are entitled to free condoms through the Your C-Card scheme.

Website: www.c-card.areyougettingit.com

iCash

If you’re looking for contraception, treatment for sexually transmitted infections, HIV care and treatment or related advice in Norfolk, iCash can help.

Telephone: 0300 300 3030

Website: www.icash.nhs.uk

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.

Telephone: 0300 123 7123

Stop Smoking

Smoke Free Norfolk

With Smoke Free Norfolk, you’re up to 4 times more likely to quit smoking, and with their specially created plans you’re more likely to quit for good. Everything they do has been developed by experts and ex-smokers, delivered to you by specially trained experienced professionals.

Website: www.smokefreenorfolk.nhs.uk

NHS Smoking Helpline - Go Smoke Free

Join the millions of people who have used Smokefree support to help them stop smoking. From email and text, to the free app and lots of other support, you can choose what’s right for you.

Website: www.nhs.uk/smokefree

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Veterans

Matthew Project - Outside the Wire

A bespoke drug and alcohol service offering confidential advice and support to current and ex HM Forces personnel and their families, across Norfolk, Suffolk and Essex.

Telephone: 01603 626 123

Website: www.matthewproject.org

Email: OTW@matthewproject.org 

The Bridge for Heroes

The Bridge for Heroes helps provide mental health and wellbeing support for the HM Armed Forces Community, veterans and their families.

Telephone: 01553 760 230 or 03001 112 030

Website: www.thebridgeforheroes.org

Email: contact@thebridgeforheroes.org 

The Royal British Legion Helpline

The Legion is here to help members of the Royal Navy, British Army, Royal Air Force, veterans and their families. They support serving and ex-serving personnel all year round, every day of the week.

Telephone: 08088 028 080

Website: www.britishlegion.org.uk

Email: info@britishlegion.org.uk

SSAFA

SSAFA support covers both regulars and reserves in the Royal Navy, the Royal Marines, the British Army and the Royal Air Force and their families, including anyone who has completed National Service. They are all entitled to lifelong support from SSAFA, no matter how long they have served.

Telephone: 08007 314 880

Website: www.ssafa.org.uk

Weight Management

Active Norfolk

Whether you want to join a sports club for the first time, find a local walking group or looking for a sport you can play with your colleagues, there are a whole host of opportunities open to you in Norfolk.

Telephone: 01603 732 333

Website: www.activenorfolk.org

Eating Matters - Eating Disorders Counselling Service

Eating Matters is a Norfolk charity offering counselling for people with mild to moderate eating disorders in the community.

Telephone: 01603 767 062

Website: www.eatingmatters.org.uk

Email: eatingmatters@norfolkeda.org.uk

Am I a Healthy Weight?

Calculate your BMI using this NHS Tool

Website: www.nhs.uk

WW UK

Meetings, online or a little bit of both. WW UK, formerly Weightwatchers, offers options and support, whatever your lifestyle.

Facebook: @WW.UK

Twitter: @ww_uk

Website: www.weightwatchers.com

Norfolk Slimming World

Slimming World is the nation’s favourite way to lose weight. They’ll help you reach your dream weight – and stay there for life.

Website: www.slimmingworld.co.uk

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

View more local pharmacies

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?